Contact Us
If you have an issue or question that requires immediate assistance, you can click the button below to chat live with a Customer Service representative.
Please allow 3 – 5 business days from the time your package arrives back to us for a refund to be issued.
Orders & Shopping
1. How do I place an order?
Browse our collections, select your preferred size and quantity, add the item to your cart, and proceed to checkout. Follow the checkout steps to complete your purchase.
2. Do I need to create an account to place an order?
No. You can shop as a guest. However, creating an account allows you to track orders, save your details, and enjoy a faster checkout experience.
3. Can I change or cancel my order?
Yes, you can request changes or cancellations before your order has been processed or dispatched. Once shipped, the order cannot be canceled.
4. How will I know my order has been confirmed?
You will receive an order confirmation via email or SMS after successfully placing your order.
Payments
5. What payment methods do you accept?
We offer Cash on Delivery (COD) across Pakistan. Additional online payment options may be available during checkout.
6. Is it safe to make payments on your website?
Yes. All online payments are processed through secure and trusted payment gateways using industry-standard encryption.
Shipping & Delivery
7. Where do you deliver?
We currently deliver orders throughout Pakistan.
8. How long does delivery take?
Major Cities: 2–4 Business Days
Other Cities & Remote Areas: 3–7 Business Days
Delivery times may vary during holidays or promotional periods.
9. How can I track my order?
Once your order is shipped, we’ll send you a tracking number via Email, SMS, or WhatsApp (where available).
10. Do you offer free shipping?
We occasionally offer free shipping on selected products or promotional campaigns. Any active offers will be displayed on our website.
Returns & Exchanges
11. What is your return policy?
You can request a return within 7 days of receiving your order if the item is damaged, defective, incorrect, or has a manufacturing fault.
12. Can I exchange my item?
Yes. Exchanges are available for incorrect sizes, damaged products, or incorrect items, subject to stock availability.
13. How long do refunds take?
Approved refunds are generally processed within 5–10 business days.
14. Who pays the return shipping cost?
If the return is due to our mistake, we will cover the return shipping cost. Otherwise, the customer may be responsible for return shipping charges.