Refund policy

At Eliana Fashions, we strive to ensure customer satisfaction with every purchase. If you are not completely satisfied, please review our return and refund policy below.

1. Return Eligibility

We accept returns under the following conditions:

  • The item must be unused, unworn, and in original condition
  • All original tags and packaging must be intact
  • Return request must be made within 7 days of delivery

Items that do not meet these conditions will not be eligible for return.

2. Non-Returnable Items

The following items are not eligible for return or exchange:

  • Worn or used items
  • Items without original tags or packaging
  • Customized or altered outfits
  • Sale or discounted items

3. Return Process

To initiate a return:

  1. Contact us at info@elianafashions.com or call 03376424071
  2. Provide your order number and reason for return
  3. Our team will guide you through the return process

Customers are responsible for return shipping charges unless the item is defective or incorrect.

4. Refund Policy

  • Refunds will be processed after inspection of the returned item
  • Once approved, refunds will be issued within 7–10 business days
  • Refunds will be made via the original payment method (if applicable)

5. Exchange Policy

We offer exchanges in the following cases:

  • Size issues (subject to availability)
  • Defective or damaged items
  • Incorrect item received

Exchange requests must be made within 7 days of delivery.

6. Damaged or Incorrect Items

If you receive a damaged or incorrect item:

  • Contact us within 48 hours of delivery
  • Share clear pictures of the product

We will arrange a replacement or refund at no extra cost.

7. Order Cancellation

  • Orders can be canceled within 24 hours of placement
  • Once the order is processed or shipped, it cannot be canceled

8. Contact Us

For any return or refund queries, contact:

Eliana Fashions
Email: info@elianafashions.com
Phone: 03376424071