Shipping policy

At Eliana Fashions, we are committed to delivering your orders quickly, safely, and efficiently. Please review our shipping policy below.

1. Order Processing Time

• Orders are processed within 1–3 business days after confirmation
• Orders placed on weekends or public holidays will be processed on the next working day
• You will receive a confirmation message once your order is processed

2. Delivery Time

• Nationwide (Pakistan): 3–5 business days
• Delivery times may vary depending on your location and courier service

3. Shipping Charges

• Shipping charges may vary based on location and order size
• Any applicable delivery charges will be displayed at checkout

4. Order Tracking

• Once your order is shipped, you will receive a tracking number via SMS or email
• You can use this tracking number to monitor your delivery status

5. Delivery Policy

• Please ensure your shipping details are accurate
• Eliana Fashions is not responsible for delays caused by:
  • Incorrect address details
  • Courier service issues
  • Weather or unforeseen circumstances

6. Cash on Delivery (COD)

• Cash on Delivery is available across Pakistan
• Please ensure payment is ready at the time of delivery

7. International Shipping

• Currently, Eliana Fashions may offer international shipping on selected orders
• Delivery time and charges will vary depending on the destination
• Customers are responsible for any customs duties or taxes

8. Failed Delivery Attempts

• If delivery fails due to customer unavailability or incorrect information, the order may be canceled
• Re-delivery may incur additional charges

9. Damaged or Lost Parcels

• If your parcel is damaged or lost during shipping, please contact us within 48 hours
• We will coordinate with the courier service to resolve the issue

10. Contact Us

For any shipping-related queries, contact:

Eliana Fashions
Email: info@elianafashions.com
Phone: 03376424071